Privacy Policy

Shop And Save Market

Effective Date: June 5, 2026

At Shop And Save Market, your privacy matters to us. We want you to feel confident whenever you shop with us, whether you are walking into one of our stores, browsing our website, or using our mobile app.

This page explains what information we collect, how we use it, and the choices you have. By using our services, website, or mobile app, you agree to the practices described in this policy.

1. What Information We Collect

We collect information in three ways: when you give it to us, automatically when you use our digital platforms, and when you shop in our physical stores.

1.1 Information You Give Us

We collect information that you actively and voluntarily choose to share with us:

• Contact Information: Your name, email address, phone number, and physical address when you sign up for our weekly ads, loyalty/rewards program, digital coupons, or text message alerts.
• Communications: Any messages, feedback, or customer service requests you send us via forms on our website, email, or through our mobile app.
• Account Details: Username, password, and preferences if you create an account on our website or mobile app.

1.2 Information Collected in Our Physical Stores

When you shop at any of our physical grocery store locations, we collect:

• Transaction Information: Details about your purchases, including the items you buy, the date and time of your visit, total amount spent, and whether you applied digital coupons or loyalty rewards.
• Payment Details: Payment card numbers (credit/debit cards) processed securely at our checkout lanes. We do not store full payment details on our local systems; they are processed securely through encrypted third-party payment networks.
• Security Footage (CCTV): For the safety of our customers and staff, and to prevent loss or theft, our stores utilize video surveillance cameras. Images and video are recorded and securely stored for a limited time.

1.3 Information Collected Automatically Online & via Our App

When you browse our website or use our mobile app, some technical information is gathered automatically:

• Device & Usage Data: Your IP address, browser type, device type, operating system, the specific pages you visit, the time spent on those pages, and how you navigate through our site or app.
• Mobile App Specifics: If you grant permission through your device settings, our app may look at your general or precise location (to help you find the nearest Shop And Save Market location) or request access to your camera (to scan barcodes or items).

1.4 Cookies and Tracking Tools

We use small text files called cookies, alongside pixels and similar web tracking tools, to keep our digital services running smoothly:

• Essential Cookies: Required to make our website function properly and securely.
• Analytics Cookies: Help us understand which parts of our site are popular so we can improve the user experience (e.g., Google Analytics).
• Advertising Pixels: Allow us to show you relevant offers and ads on external platforms like Facebook, Instagram, and Google.
• Preference Cookies: Remember your customized settings (like your preferred home store) so you don’t have to re-enter them on every visit.

Note: You can turn off or manage cookies through your personal browser settings at any time. Please keep in mind that disabling certain cookies may affect how some website features function.

2. Biometric Information Statement (Illinois BIPA)

Illinois strictly regulates biometric data (such as fingerprints, hand scans, or facial recognition tracking).

• For Customers: Shop And Save Market does not collect, store, or process biometric identifiers or biometric information from our customers. The security cameras used in our physical stores are strictly for standard video monitoring and asset protection; they do not utilize facial recognition or identity-tracking technology.
• For Employees: If biometric systems (such as fingerprint timeclocks) are utilized for internal employee operational purposes, those are subject to separate, explicit employee-only disclosures, consent forms, and retention schedules in strict compliance with the Illinois Biometric Information Privacy Act (BIPA).

3. How We Use Your Information

We use the information we gather to keep our grocery operations running smoothly and to serve you better. Specifically, we use your data to:

• Fulfill your grocery transactions and process payments safely.
• Send you weekly ads, digital coupons, store updates, and promotional deals.
• Manage your loyalty reward preferences and account access.
• Improve, monitor, and maintain our website and mobile app performance.
• Deliver relevant digital advertisements across platforms like Meta and Google.
• Respond to your inquiries and resolve customer service issues.
• Keep our physical stores, website, and mobile app safe, secure, and protected against fraud or illegal activity.

4. Email, SMS, and App Preferences

You are always in control of how we communicate with you:

• Email Marketing: Every promotional email we send includes an “Unsubscribe” link at the bottom. You can click it at any time to opt-out instantly.
• Text (SMS) Marketing: If you sign up to receive text alerts, you can stop them at any time by replying “STOP” to any text message we send.
• Mobile App Notifications: You can turn off push notifications or location tracking at any time through the built-in settings menu of your mobile device.

Even if you opt-out of marketing communications, we may still send you non-promotional messages, such as transactional receipts or critical account security updates.

5. When We Share Your Information

We do not sell your personal information. We only share your data with trusted entities in the following transparent situations:

• Trusted Service Providers: We partner with third-party vendors who perform essential tasks on our behalf. These include payment processors, email delivery platforms, app hosting and development providers, IT/security firms, and delivery fulfillment partners. These partners are bound to keep your data safe and are prohibited from using it for any purpose other than the work they do for us.
• Safety & Compliance: We may share information if required to do so by a valid government or court request, or if we believe sharing is necessary to protect the physical safety of our customers, staff, or property.
• Business Transfers: If Shop And Save Market undergoes a merger, acquisition, sale of assets, or restructuring, customer information may be transferred as part of that business transition. We will notify you via email or a prominent website notice before any change in ownership occurs.

6. Third-Party Analytics and Ads

We use standard third-party tools to help analyze our digital reach:

• Google Analytics: Helps us view aggregate data about website traffic. You can opt-out by installing the Google Analytics Opt-Out Browser Add-on at tools.google.com/dlpage/gaoptout.
• Meta (Facebook) Pixel: Helps us measure how our social media ads perform and serves relevant promotional items to past visitors of our site. You can manage these settings inside your Facebook account at facebook.com/ads/preferences.

7. Your Privacy Rights & Choices

Regardless of how you shop with us, you have rights regarding your personal information. You can request to:

• Know/Access: Ask for a summary of what personal information we hold about you.
• Correct: Ask us to update or fix inaccurate or incomplete information in our records.
• Delete: Request that we remove your personal information from our databases (subject to certain exceptions, like holding records to complete an active transaction).
• Opt-Out of Targeted Ads: Request that your data not be used for cross-context behavioral advertising.

To exercise any of these choices, simply email us at administrator@shopandsavemarket.com and our team will assist you.

8. Illinois State Disclosures

As an Illinois-based business, we comply with Illinois state consumer protection and data privacy rules, including the Illinois Personal Information Protection Act (PIPA). We protect local consumer data using industry-standard security safeguards and will issue swift notifications if a data breach affecting your sensitive data ever occurs.

If you are an Illinois resident and have inquiries regarding your regional consumer rights, please contact us at the email provided below.

9. How We Protect & Retain Data

We implement appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or alteration. These measures include secure servers, firewalls, and data encryption. However, please remember that no system or internet transmission is 100% secure; while we do our best, we cannot guarantee absolute security.

We only keep your information for as long as it is needed to run our business, provide you with services, or fulfill our tax and accounting obligations. When data is no longer necessary, it is securely destroyed or permanently anonymized.

10. Children’s Privacy

Our services, website, and mobile app are intended strictly for adults and general audiences. We do not knowingly market to or collect personal information from children under the age of 13. If you believe a child under 13 has mistakenly provided us with personal information, please notify us immediately so we can permanently delete it.

11. External Links

Our website or mobile app may contain links to external web platforms (such as specific grocery brand pages or product manufacturers). Once you click those links and leave our site, we are no longer responsible for your data protection. We highly recommend reviewing the privacy policies of those outside sites directly.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect shifts in our business practices. When modifications are made, we will adjust the “Effective Date” at the top of this page. For significant updates, we will place a prominent notice on our website homepage or send an alert directly to your email address on file.

13. Contact Us

If you have any questions, feedback, or need to exercise your privacy choices, please reach out to our administration team:

Shop And Save Market
Email: administrator@shopandsavemarket.com
Website: www.shopandsavemarket.com